Lost and Found. Transforming Assistance at Digital Deutsche Bahn

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dc.creatorPotthast, Jörg
dc.date.accessioned2023-02-24T14:56:55Z
dc.date.available2023-02-24T14:56:55Z
dc.date.issued2021
dc.description.abstractPaying close attention to the intricacies of the episode below, this paper sets out to reflect in situ a shift to digitizing “lost and found” services. Foreshadowing a more extensive study on a contemporary redistribution of assistance at Deutsche Bahn, it refers to a pragmatist tradition concerned with preserving the condition of voice. Following this vein, it faces a purist critical attitude – epitomized in the practice of economics (Orléan 2014), which defends market forces (“exit”) as a way to outperform voice in any situation of decline, decay or dissatisfaction (Hirschman 1970). Anti-elitist suspicions, brought to perfection by another branch of social sciences, have become a powerful ally of this position. Rather than criticizing elitism and privilege, however, the present contribution draws on ethnographic research which displays the ambiguity of privileged users’ encounters with assis- tants. Exploring ambiguous patterns in the practice of assistance, it seeks for a politics of pity which has been largely absent from current appraisals of digital sociality.en
dc.identifier.doi10.25819/ubsi/9952
dc.identifier.doihttp://dx.doi.org/10.25969/mediarep/19310
dc.identifier.urihttps://mediarep.org/handle/doc/20486
dc.identifier.urnurn:nbn:de:hbz:467-19397
dc.languageeng
dc.publisherUniversität Siegen: SFB 1187 Medien der Kooperation
dc.publisher.placeSiegen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDeutsche Bahnen
dc.subjectAssistanceen
dc.subjectDigital Servicesen
dc.subject.ddcddc:300
dc.titleLost and Found. Transforming Assistance at Digital Deutsche Bahnen
dc.typeworkingPaper
dc.type.statuspublishedVersion
local.academicbookseriesSFB 1187 Medien der Kooperation – Working Paper Series
local.coverpage2023-02-24T16:19:43
local.identifier.firstpublishedhttps://dspace.ub.uni-siegen.de/handle/ubsi/1939
local.source.volume19

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